FAQs

How do I buy tickets?

The ticketing provider for the vast majority of our shows is Etix. To buy online, you can search for the event on www.Etix.com or simply click "Tickets" listed next to the event on our website. Click here for Etix FAQ.

Why am I being charged a service fee and how much is it?

The service fee will vary depending on the event, the face value of the ticket, and the delivery method chosen. The handling and service fees pay for ticket stock, credit card service charges, ticket distribution, installation and maintenance of computer hardware and software, telephone lines, labor and all other costs associated with processing the transaction.

When can I pick up my tickets?

Will Call tickets can be picked up at our box office starting at noon on the day of the show. For print at home or mobile, a physical print-out works or we can scan the ticket directly from your phone. If you won tickets or are on a guest list, you can pick up your ticket about 30 minutes before doors, but occasionally guest lists aren't turned in until last minute. To claim tickets under your name, you will need to provide a form of ID. 

What is the refund policy?

All sales are final, unless the event is cancelled or significantly changed. You will automatically be notified if this occurs as long as you provide a valid email address when purchasing tickets. Refunds are not offered if the tour changes support or reschedules a new date. If you have any questions, you can contact the Etix Customer Support team at 1-800-514-3849.

Does The Bottleneck have a minor fee?

Every event is different, but most shows have a $2 surcharge at the door for anyone under 21.

Can my band open up for a show at The Bottleneck?

Support for national acts must be approved by the tour so you'll want to send an email to info@thebottleneck.com with links to your music and the date/show you're interested in playing. Your message will be forwarded to the booking contact for that show and they will reach out if there is any interest or an opening spot available.

Are you hiring?

We are always accepting applications! Please use see the "Apply" tab on our website. You can also stop by during box office hours to pick up an application or you're welcome to bring a resumé. 

What concessions are available?

We have a full service bar. We do not sell any food items.

Where can I sit?

We have some booth seating available around the venue, but tickets are general admission so it is standing room only for most of our shows.

Can I rent out The Bottleneck for a private event?

You can email info@thebottleneck.com for all rental inquiries. Please include the date(s) you'd like to rent the venue.

Can I smoke in your venue?

No. Smoking inside the venue or within 10 feet of any public entrance is prohibited by the City of Lawrence.

What is the re-entry policy?

Re-entry is allowed with a 21 & over wristband, but there is no re-entry for under 21.

Is there a designated ADA viewing area or early entry if I'm in a wheelchair?

Anyone with a disability or handicap is more than welcome to come to the front of the line at doors, but we do not have early entry. We don't have a designated area sectioned off, but with our tiered levels, there are several spots in the venue with great visibility. If you'd like assistance in finding a good position, just ask a member of our staff and they'd be happy to help. In addition, if you use a walker or need to sit down for any other health related reason during the show, our staff can retrieve a chair for you, so please don't hesitate to ask.

Where can I park?

All parking along Massachusetts Street is public and you only have to pay the meter from 9:30am to 6:00pm Monday through Saturday. There are several parking lots with free or short term parking close to the venue. For more parking areas & info, you can check lawrenceks.org/parking.

Can I bring a camera?

For the majority of our shows, professional cameras (SLR/detachable lens or external flash) are not allowed without a photo pass. Nonprofessional cameras (point & click) are usually okay, but please refrain from using a flash. 

Items not allowed in the venue:

  • Guns, knives or weapons of any kind, concealed or open carry
  • Projectiles (squirting fake blood, silly string, etc.)
  • Oversized costumes & accessories
  • Outside food or drink (including alcohol) and containers including water bottles & flasks. No glass containers of any sort
  • Illegal substances & drug paraphernalia 
  • Professional audio & video recording 
  • Backpacks & camelbaks. Clutches & purses are fine, but please keep them smaller in size.
  • Blankets, folding chairs & umbrellas 
  • Hula hoops, laser pointers, poi & juggling sticks
  • Bullhorns & any other kind of noise maker 
  • Confetti, glitter & streamers
  • Pets (except for service animals)
  • Large signs or banners
  • Any item at security's discretion determined to be dangerous (i.e. fireworks, lengths of chain, spiked clothing or jewelry, etc)