FAQs

How do I buy tickets?

Etix is the ticketing provider for our shows. To buy online, you can search for the event on www.Etix.com or simply click "Tickets" next to the event on our website. Click here for Etix FAQ.

Why am I being charged a service fee and how much is it?

The service fee will vary depending on the event, the face value of the ticket, and the delivery method chosen. The handling and service fees pay for ticket stock, credit card service charges, ticket distribution, installation and maintenance of computer hardware and software, telephone lines, labor and all other costs associated with processing the transaction.

When can I pick up my tickets?

Will Call tickets can be picked up at the door on the day of the show. For print at home or mobile, a physical print-out works or we can scan the ticket directly from your phone. If you won tickets or are on a guest list, you can pick up your ticket about 30 minutes before doors, but occasionally guest lists aren't turned in until last minute. To claim tickets under your name, you will need to provide a form of ID. 

What is the refund policy?

All sales are final unless the event is cancelled or significantly changed. You will automatically be notified if this occurs as long as you provide a valid email address when purchasing tickets. Refunds are not offered if the tour changes support or reschedules to a new date. If you have any questions, you can contact the Etix Customer Support team at 1-800-514-3849.

Does The Bottleneck have a minor fee?

Every event is different, but most shows have a $2 surcharge at the door for anyone under 21.

Can my band open up for a show at The Bottleneck?

Support for national tours must be approved by artist management. The is best way to submit a local opener request is at this link: www.mammothlive.com/booking. Make sure to include links to your music and the date/show you're interested in playing. The booking team will forward the request to the tour and if there is an interest or an opening spot available, they will reach out.

Are you hiring?

We are always accepting applications! Please use see the "Apply" tab on our website. You're also welcome to drop off a phycial resumé at the venue.

What concessions are available?

We have a full service bar with chips available for purchase.

Where can I sit?

We are standing room and tickets are general admission, but we do have bleacher and booth seating avaiable on a first come, first served basis.

Can I rent out The Bottleneck for a private event?

You can email booking@thebottlenecklive.com for all rental inquiries. Please include the date(s) you have in mind.

Can I smoke in your venue?

No. Smoking inside the venue or within 10 feet of any public entrance is prohibited by the City of Lawrence. Vaping is also not allowed and is against fire code.

What is the re-entry policy?

Re-entry is allowed with a 21 & over wristband, but there is no re-entry for under 21.

Is there a designated ADA viewing area?

We don't have a designated area, but the tiers in the venue provide for viewing areas on multiple levels. If you'd like assistance in finding a good spot or need to sit down for any reason, just ask a member of our staff and they'd be happy to help. In additon, anyone with a disability is welcome to come to the front of the line at doors.

There are two gender neutral / ADA accessible restrooms near the front entrance of the venue.

Where can I park?

All parking along Massachusetts Street is public and you only have to pay the meter from 9:30am to 6:00pm Monday through Saturday. There are several parking lots with free or short term parking close to the venue. For more parking areas & info, you can check lawrenceks.org/parking.

Can I bring a camera?

For the majority of our shows, professional cameras (SLR/detachable lens or external flash) are not allowed without a photo pass. Non-professional cameras (point & click) are usually okay, but please refrain from using a flash. 

Items not allowed in the venue:

  • Guns, knives or weapons of any kind, concealed or open carry
  • Projectiles (squirting fake blood, silly string, etc.)
  • Oversized costumes & accessories
  • Outside food or drink (including alcohol) and containers including water bottles & flasks. No glass containers of any sort
  • Illegal substances & drug paraphernalia 
  • Professional audio & video recording 
  • Backpacks & camelbaks. Clutches & purses are fine, but please keep them smaller in size.
  • Blankets, folding chairs & umbrellas 
  • Hula hoops, laser pointers, poi & juggling sticks
  • Bullhorns & any other kind of noise maker 
  • Confetti, glitter & streamers
  • Pets (except for service animals)
  • Large signs or banners
  • Any item at security's discretion determined to be dangerous (i.e. fireworks, lengths of chain, spiked clothing or jewelry, etc)